Terms & Conditions
Privacy Policy
Last Updated: January 1, 2026
1. Acceptance of Terms
Welcome to Vision Therapy Advocates ("VTA," "we," "us," or "our"). By accessing our website, submitting information through our forms, or using our referral services, you agree to be bound by these Terms & Conditions.
If you do not agree to these terms, please do not use our services.
These Terms & Conditions apply to all users of our website and services, including visitors, leads, and referred individuals.
2. About Our Service
What We Are:
Vision Therapy Advocates is an educational resource and referral service that connects individuals experiencing visual symptoms with licensed vision therapy professionals in Metro Vancouver and surrounding areas.
What We Are NOT:
NOT a vision therapy clinic - We do not provide vision therapy services
NOT a medical provider - We do not diagnose, treat, or provide medical care
NOT a healthcare facility - We do not operate clinical facilities
NOT medical professionals - Our team does not include optometrists or healthcare practitioners
Our Role:
We serve as a connection service between individuals seeking vision therapy information and licensed optometrists who specialize in vision therapy. We verify basic information and facilitate introductions.
3. Service Description
Our Process:
Step 1: Information Submission
You provide your contact information and description of visual challenges through our web form.
Step 2: Verification Call
Our team contacts you within 24 hours (typically within the hour during business hours, Monday-Friday 9am-5pm PST) for a brief 2-3 minute verification conversation.
Step 3: Clinic Referral
If we determine that vision therapy may be appropriate based on your information, we introduce you to a licensed vision therapy optometrist in your area.
Step 4: Clinic Contact
The independent vision therapy clinic contacts you to schedule an initial assessment and discuss their services.
What We Provide:
Educational information about vision therapy
Verification of your contact information and symptoms
Introduction to one licensed optometrist in your area
Coordination of the initial connection
What We Do NOT Provide:
Medical diagnosis or treatment
Vision therapy services
Clinical assessments or evaluations
Medical advice or recommendations
Guarantees about treatment outcomes
4. No Medical Advice
IMPORTANT DISCLAIMER:
Vision Therapy Advocates does not provide medical advice, diagnosis, or treatment. All information on our website and provided by our team is for educational purposes only and should not be considered medical advice.
You should:
Consult with licensed healthcare professionals before making medical decisions
Seek immediate medical attention for emergencies
Verify all information with qualified medical providers
Make your own informed decisions about healthcare
We are not responsible for:
Medical outcomes or complications
Advice or services provided by vision therapy clinics
Healthcare decisions you make based on information from our service
5. User Responsibilities
By using our service, you agree to:
Provide Accurate Information:
Submit truthful and accurate contact information
Provide honest descriptions of your visual symptoms
Update us if your information changes
Respond to our verification calls in good faith
Understand Our Role:
We are a connector, not a medical provider
We do not diagnose or treat medical conditions
The vision therapy clinic is an independent business
You are responsible for evaluating the clinic's services
Appropriate Use:
Use our service for legitimate inquiries only
Do not provide false or misleading information
Do not abuse, harass, or mistreat our team or referred clinics
Do not use our service for spam, fraud, or illegal activities
Medical Decisions:
Consult with healthcare professionals before making medical decisions
Verify credentials and qualifications of vision therapy providers
Ask questions and make informed choices about treatment
Understand that results vary by individual
6. Referral Process and Clinic Relationships
Clinic Independence:
Vision therapy clinics we refer you to are independent businesses. They are not our employees, agents, or representatives. Each clinic:
Operates independently
Sets their own fees and policies
Makes their own clinical decisions
Is solely responsible for their professional services
No Guarantees:
We do not guarantee that:
Every person will be accepted as a patient by the clinic
Vision therapy will be appropriate for your condition
Treatment will be successful or produce specific results
The clinic will meet your expectations
Insurance will cover services
Clinic Selection:
We refer you to one clinic in your area based on:
Geographic proximity to your location
Clinic specialization and expertise
Current clinic availability and capacity
Your specific symptom profile
We do not:
Compare multiple clinics for you
Guarantee you'll be matched with the "best" clinic
Endorse or recommend specific providers over others
Monitor or control clinic services or quality
7. Fees and Payment
Our Service is Free:
Vision Therapy Advocates does not charge you any fees for our referral service. Our connection service is completely free to users.
Clinic Fees:
Vision therapy clinics charge for their services. You are responsible for all fees charged by the clinic, which are separate from VTA.
Typical fees include:
Initial Assessment: $200-$300 (varies by clinic)
Treatment Programs: Vary widely based on individual needs, typically $1,500-$3,500+
Follow-up Sessions: Charged per session or as packages
Important:
Discuss all costs with the clinic before committing to treatment
Ask about payment plans, packages, and insurance coverage
Get written estimates before starting treatment
Understand cancellation and refund policies
Insurance:
Some extended health insurance plans cover vision therapy, but coverage varies widely. We do not:
Guarantee insurance coverage
Process insurance claims
Verify insurance benefits
Provide billing services
You are responsible for verifying your insurance coverage with your provider.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VISION THERAPY ADVOCATES IS NOT LIABLE FOR:
Medical Outcomes:
Treatment outcomes or results
Medical complications or adverse events
Progression or worsening of conditions
Failure of treatment to produce desired results
Clinic Actions:
Services provided by vision therapy clinics
Professional negligence by clinic staff
Billing disputes with clinics
Quality of care provided by clinics
Misdiagnosis or inappropriate treatment recommendations
Financial Losses:
Fees paid to vision therapy clinics
Travel costs or time spent
Lost wages or income
Insurance claim denials
Consequential Damages:
Emotional distress
Loss of enjoyment of life
Relationship impacts
Career or educational setbacks
Information Accuracy:
Accuracy of information provided by clinics
Credentials or qualifications misrepresented by providers
Outdated or incorrect educational information on our website
OUR TOTAL LIABILITY IS LIMITED TO THE FEES YOU PAID US (WHICH IS $0, AS OUR SERVICE IS FREE).
9. Disclaimers and Warranties
No Warranties:
Our service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:
Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or completeness of information
Uninterrupted or error-free service
No Guarantees:
We make no guarantees about:
Suitability of vision therapy for your condition
Qualifications or competence of referred clinics
Treatment outcomes or success rates
Availability of appointments
Insurance coverage or reimbursement
Response times (although we strive for 24 hours)
10. Termination and Refusal of Service
We reserve the right to refuse service or terminate your use of our platform at any time, for any reason, including but not limited to:
Providing false or misleading information
Abusive, threatening, or inappropriate behavior toward our team or clinics
Violation of these Terms & Conditions
Misuse of our service for spam, fraud, or illegal purposes
Repeated no-shows for verification calls without communication
Any conduct we deem inappropriate or harmful
Upon termination:
We may delete your information from our systems
You will no longer receive communications from us
Any pending referrals may be cancelled
You may not resubmit information or attempt to use our service again
11. Privacy and Data Protection
Your use of our service is also governed by our Privacy Policy, which explains:
What information we collect
How we use and share your information
Your privacy rights and choices
How to opt-out or request deletion
By using our service, you consent to:
Collection of your personal information
Contact via phone, email, and SMS
Sharing your information with one vision therapy clinic
Use of cookies and tracking technologies
Please review our [Privacy Policy] for complete details.
12. Consent to Contact
By submitting your information, you provide express consent to be contacted by:
Vision Therapy Advocates (for verification and coordination)
The vision therapy clinic we refer you to (for appointment scheduling and services)
Methods of contact:
Phone calls
Email messages
SMS/text messages
You may withdraw consent at any time by:
Emailing us at [email protected]
Replying STOP to SMS messages
Following unsubscribe links in emails
13. Intellectual Property
Our Content:
All content on our website, including text, graphics, logos, images, and software, is the property of Vision Therapy Advocates or HyperPop Marketing Ltd. and is protected by copyright and trademark laws.
You may not:
Copy, reproduce, or distribute our content without permission
Use our name, logo, or branding without authorization
Create derivative works based on our content
Use our content for commercial purposes
User-Generated Content:
By submitting information through our forms (including symptom descriptions), you grant us a non-exclusive, royalty-free license to use this information for:
Providing our referral services
Improving our services
Internal analytics and research
Training purposes (anonymized)
14. Third-Party Links
Our website may contain links to third-party websites, including:
Vision therapy clinic websites
Educational resources
Professional associations
Insurance providers
We are not responsible for:
Content on third-party websites
Privacy practices of external sites
Services or products offered by third parties
Accuracy of information on linked sites
We encourage you to review the terms and privacy policies of any third-party websites you visit.
15. Indemnification
You agree to indemnify, defend, and hold harmless Vision Therapy Advocates, HyperPop Marketing Ltd., and our officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Your use of our service
Your violation of these Terms & Conditions
Your violation of any rights of another person
Inaccurate or false information you provide
Your interactions with vision therapy clinics
Any medical decisions or outcomes
16. Dispute Resolution
Governing Law:
These Terms & Conditions are governed by the laws of British Columbia, Canada and the federal laws of Canada applicable therein.
Jurisdiction:
Any disputes arising from these terms or your use of our service will be resolved in the courts of British Columbia, Canada.
Informal Resolution:
Before initiating legal proceedings, we encourage you to contact us at [email protected] to attempt informal resolution.
17. Changes to Terms
We may update these Terms & Conditions from time to time to reflect:
Changes in our services
Legal or regulatory requirements
Business practice updates
User feedback
Changes will be:
Posted on this page with an updated "Last Updated" date
Effective immediately upon posting
Your continued use constitutes acceptance of changes
We encourage you to review these terms periodically.
18. Severability
If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
19. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and Vision Therapy Advocates regarding your use of our service and supersede all prior agreements and understandings.
20. Contact Us
If you have questions, concerns, or disputes regarding these Terms & Conditions, please contact us:
Email: [email protected]
Business Name: HyperPop Marketing Ltd.
Service Name: Vision Therapy Advocates
Address: 8611 Hazelbridge Way, Richmond, BC
We will respond to inquiries within 2-3 business days.
21. Acknowledgment
By using Vision Therapy Advocates services, you acknowledge that:
✓ You have read and understood these Terms & Conditions
✓ You agree to be bound by these terms
✓ You understand that VTA is not a medical provider
✓ You understand that vision therapy clinics are independent businesses
✓ You will make your own informed decisions about healthcare
✓ You accept the limitations of liability and disclaimers stated herein